1. Our commitment to data protection

Soluken Company Limited is committed to protecting the privacy and personal data of our clients, their customers and visitors to our website. We handle personal data responsibly and in accordance with applicable Kenyan and international data protection laws.

2. Data we process

In the course of providing our services, we may process personal data including:

• Client and contact information provided during enquiries and engagements.
• Customer account information received from clients for the purpose of receivables and debt management.
• Employee and contractor data, where applicable.
• Website visitor data collected automatically or through forms.

3. Purposes of processing

We process personal data to:

• Deliver professional services to our clients.
• Manage receivables and recover outstanding accounts on behalf of clients.
• Maintain client relationships and communications.
• Comply with legal and regulatory obligations.

4. Lawful processing

We process personal data only where we have a lawful basis, such as consent, contract performance, legal obligation or legitimate interest. Where we act as a processor on behalf of clients, we do so under appropriate instructions and agreements.

5. Data security and confidentiality

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. Access to personal data is restricted to authorised personnel who require it to perform their duties, and who are bound by confidentiality obligations.

6. Data sharing

We may share personal data with trusted third parties, such as service providers or professional advisors, only where necessary and under appropriate confidentiality and data protection terms. We do not sell personal data.

7. International transfers

Where personal data is transferred outside Kenya, we take reasonable steps to ensure it is protected to a standard consistent with applicable data protection laws.

8. Your rights

Individuals may have rights to access, rectify, delete or restrict the processing of their personal data, and to object to or withdraw consent for processing. Requests can be made through the Contact Us page.

9. Retention

We retain personal data only for as long as necessary for the purposes for which it was processed, including to meet legal, accounting or regulatory requirements.

10. Contact

For any data protection enquiries or to exercise your rights, please contact us through the Contact Us page on this website.