1. Who we are

Soluken Company Limited is a company registered in Kenya, headquartered in Nairobi, providing professional business solutions including marketing and sales, entrepreneurship, leadership and management, consultancy, and receivables and debt management.

For any privacy-related questions, please contact us through the Contact Us page on this website.

2. Information we collect

We may collect and process the following categories of personal information:

• Contact details you provide through enquiry and consultation forms, such as your name, email address, phone number and organisation.
• Information you share during engagement, including business context and account-related details relevant to the services we provide.
• Technical data collected automatically when you visit our website, such as IP address, browser type and pages visited.
• Communications you send to us, such as emails and messages.

3. How we use your information

We use personal information for the following purposes:

• To respond to your enquiries and provide the services you request.
• To manage client relationships, engagements and accounts.
• To improve our services, website and client experience.
• To comply with legal, regulatory and professional obligations.
• To communicate with you about relevant updates, where appropriate.

4. Legal basis for processing

We process personal information on the basis of the consent you provide, the performance of a contract or engagement, compliance with legal obligations, and our legitimate interests in delivering professional services and operating our business responsibly.

5. Sharing of information

We do not sell personal information. We may share information with trusted service providers who act on our behalf under appropriate confidentiality obligations, and where required by law or regulation. In the course of receivables management, we may process information necessary for the recovery of outstanding accounts in accordance with applicable law.

6. Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.